Privacy policy

In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our Avanoa Premium Rentals CB website users

We are transparent about what we do with your personal data, so that you understand the implications of the uses we make of it or the rights you have in relation to your data: we make available to you on a permanent basis all the information in this Privacy Policy which you can consult whenever you deem it appropriate and, furthermore, you will also find information about each processing of your personal data as you interact with us.

1.- Who is responsible for the processing of your personal data?

We are Avanoa Premium Rentals CB and we will treat the personal data you provide as the person responsible for the treatment. This means that we will be responsible for how we use and protect the personal data you provide. The person responsible for processing your data is:

Avanoa Premium Rentals CB with fiscal address in Calle Doctor Calatayud nº35 CP 03724 Moraira (Alicante) Spain. E-mail: info@avanoapremiumrentals.com

2.- What do we use your personal data for and why?

We will use your personal data to manage your registration as a user, to manage the provision of the service requested, to attend to your queries and, if you request it, to send you our commercial communications. We are entitled to use your personal data because we need to do so in order to fulfil the contract you accept with us when registering and requesting our services. Furthermore, we are also entitled to do so in the interest of attending to your queries or the consent given for the sending of commercial communications, where applicable.

3.- Purpose of the processing of your personal data

In order to provide the service contracted through this platform, we will need to process the following data:

• Your identification data (for example, your name, surname, contact details, etc.)
• Commercial information (for example, if you have subscribed to our newsletter)
• The contract data (your reservation(s), payments etc.)

Remember that, when we ask you to fill in your personal details to answer your questions, we will mark some fields as obligatory, since they are data we need to be able to attend your request. Please note that if you decide not to provide us with this information, we may not be able to assist you.

We will use your personal data for the following purposes:

1) To deal with requests or enquiries through the contact form: we will only deal with personal data that is strictly necessary to manage or resolve your request or enquiry.

2) For marketing purposes: To the extent that you subscribe to our Newsletter, we will use your personal data to manage your subscription, including sending personalized information about our products or services via email

4.- What is the legitimacy for the processing of your data?

4.1. To attend to the requests or applications you make through the Customer Service channels:

We consider that we have a legitimate interest in attending to the requests or queries that you make through the various existing means of contact. We understand that the processing of these data is also beneficial for you insofar as it allows us to attend to you properly and resolve the queries raised. When your query is related to the exercise of the rights about which we inform you below, or with claims related to our services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.

4.2. For marketing purposes: The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalized information through various means.

5.- How long we will keep your data

5.1. To deal with requests or applications made through the Customer Service channels: We will process your data for as long as it is necessary to deal with your request or inquiry.

5.2. For marketing purposes: We will treat your data until you unsubscribe or cancel your subscription to the newsletter.

6.- With whom do we share your data?

We will share your data with service providers who help or support us in providing the service you have contracted. We will also share your personal data, provided that there is a legal obligation to do so. For example, to the State Security Forces, in the event that you finally book some of our accommodations.

7.- What are your rights?

You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to carry it out, as explained in detail below. We are committed to respecting the confidentiality of your personal data and to ensuring that you can exercise your rights. You can exercise these rights free of charge by sending us an e-mail to info@avanoapremiumrentals.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis on which we process your data, you have the right to

Ask us for access to the data we hold on you.

Ask us to rectify the data we already have. In any case, please note that by actively providing us with your personal data, you guarantee that it is true and accurate and you agree to notify us of any changes or modifications. Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy Policy.

Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.

To ask us to limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or to keep them longer allá́ when you may need them.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.

When our legitimation for the processing of your data is your consent or the execution of the contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data you have given us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible. Furthermore, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a complaint with the Spanish Data Protection Agency.

8.- Changes in the Privacy Policy

We may amend the information contained in this Privacy Policy from time to time. If we do so, we will notify you via your email address when the change in question is significant to your privacy so that you can assess it. In any event, we suggest that you review this Privacy Policy periodically for any minor changes or interactive improvements.